Shipping & Delivery Policy
Gurgaon Gifts caters only to clients of Gurgaon. Orders placed will be shipped within 72 hrs. We ship on all days except Sunday and National Holidays.
Shipping Charges: A fixed shipping charge of Rs. 20 is applicable on all orders.
These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.
The shipping charges can be modified by Gurgaon Gifts at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
Every once in a while, Gurgaon Gifts brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfillment of the terms and conditions attached to the offer.
Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 2 to 7 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach.
Hidden Charges (Sales tax, etc): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
Non-availability on Delivery: Our delivery partners will attempt to deliver the package twice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
EASY RETURNS POLICY
At Gurgaon Gifts our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Mail us at email@example.com with the order number and photos and/or video of the product. Our team will come and collect the package from your delivery address.
Once we receive the product at our facility. Our quality team will do the quality check and if it is approved by our quality staff we will initiate the refund process. Please refer to refund policy for more details.
Please allow upto 5 working days for exchanges/refunds to be processed once we receive them. We will keep you updated on the status of exchange / refunds via email.
Refund process will initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing order.
If the payment mode was cash on delivery or cheque, we will refund amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter are correct. Gurgaon Gifts will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
Shipping charges and COD charges will not be refunded back if the pickup has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 50% of the original shipping charge or Rs.100/- whichever is lower. For doing so, please send us the scanned copy of the receipt on firstname.lastname@example.org
For payments made through any of the wallet gateways, the amount will be refunded to the original mode of payment.
We will refund the amount you paid only in case the product went out of stock by the time you place the order. Such refunds will be processed through the same online mode in 10-15 working days.
Once an order is place it can be cancelled until the order is dispatched. Please call us on +91-9610825269 or email us on email@example.com to cancel your order.
If the order is shipped, we cannot cancel the order.
In case a COD order is rejected; we would not be able to provide that service again to the customer.
Make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order. Email us if your ordered items do not arrive and we’ll get in touch with our courier company to track down the package. It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address where possible.